Fence Workmanship Warranty
The South family has been perfecting and teaching the craftsmanship of fence building to our younger generations since 1964, and we stand behind our work with integrity and confidence. We are proud of the standards and methods we use to engineer, fabricate and install our products. The workmanship on all products installed by Rustic Fence carries a guarantee for the lifetime of the specific product. Simply speaking, if a product that we have installed fails due to improper fabrication or installation for whatever reason, we will properly re-install or replace the product if needed at no cost to our customer.
Outside Manufacturer Warranty
Rustic Fence will, to the best of our ability, handle the warranty given by the manufacturer of any product we have installed. We are confident in our years of experience with purchasing materials and trust only who we believe to be the most reliable and cost-effective manufacturers in the industry.
Warranty Terms and Conditions
The warranty on all products manufactured and/or installed by Rustic Fence is contingent upon proper use and care of the product. Products will not remain under our warranty if defects or damages are caused by accidents, misuse, abuse, neglect, unusual physical stress or modification of the product. When considering whether a product is defective or improperly installed/engineered, the environment of the installed product will also be taken into account. Certain environments can be abnormally hostile to most fencing products, causing the expected lifetime of the product to be shortened. For tips on proper care of your fence see our Product Maintenance section located at the bottom of this page, consult your salesman or visit our website, www.rusticfence.com for any other related questions.
Galvanized/Vinyl Coated Steel Materials
Materials such as chain link fabric, tubing, and lag screws are either hot dip or electro-galvanized, providing a strong zinc coating to shield the steel underneath from harsh elemental reactions. Each fence, gate and galvanized structure requires materials that are specific sizes, thicknesses, and lengths to ensure safety, security and longevity. In constructing one of these products, our goal is to install the materials in such a way that its structural lifetime exceeds the expected lifetime of the galvanized material used. Our extensive experience in this field has given us the knowledge and confidence to effectively achieve this goal.
Average Lifetime Expectancy: Chain link is known in the fence industry to be one of the longest lasting fence products on the market. There are many chain link fences, which were installed at homes and business in the DFW metroplex 50-60 years ago, which remain in good condition today. Over the years the steel manufacturing and galvanizing process has advanced to extend the durability of the fence to achieve an even higher projected lifetime. Having a vinyl coating over galvanized chain link materials extends the lifetime of the fence an average of 20%.
Our company has mastered the art of wood fencing over the years through our meticulous efforts in choosing the most durable and cost-effective wood materials. With our experience using many different kinds of wood we have found that Cedar yields the greatest utility and finest appearance for the best price. We fasten our pickets to 2×4 cedar or pressure treated rails with stainless steel nails bearing a heavy ring shank not found with most fence companies in the industry.
Average Lifetime Expectancy: In our 30+ years of experience with installing these specific materials and extensive engineering we have found that the average life span of our cedar fences is 15-20+ years depending on the environment in which it was installed. If treated properly we have seen many of our fences remain intact for up to 25 years.
Iron (Steel) Products
All of our iron products are custom designed and fabricated to fit our customer’s architecture and terrain. Our methods of fabrication truly set us apart from other companies in the industry. The high standards we hold ourselves to in the selection of iron materials, painting, welding and the buying power we have acquired allows us to say confidently that we offer the most durable iron fences for the best price in our region.
Average Lifetime Expectancy: The life expectancy of a well-cared for iron fence is around 20 years. See our Product Maintenance page for critical actions that must be taken to ensure your iron fence achieves its full lifetime expectancy.
Gates are the most functional part of a fence, and thus require a great deal of attention to engineering if they are to be properly fabricated. Whether it is a simple wood walk gate being built on site, or an extremely elaborate wrought iron gate built in our shop, we put thorough effort into researching and perfecting the structural design of our gates.
With over 45 years of experience in building wood gates we have developed a design that no other fence company in the industry uses. Our customized gate hardware package raises the standard for wood gate construction, by outlasting and outperforming the hardware that is commonly used when building gates.
Average Lifetime Expectancy:
Because of our building technique, we can confidently project our wood gates will last at least 5 years without any major adjustment or repair, and10 to 15 years with one or two major adjustments or repairs. (If under normal use)
Warranty Coverage: 2-years
Chain Link Gates
All of our chain link gates are all custom fabricated in our weld shop. Other companies fabricate on sight, making it difficult to give the frame optimal structural integrity. Most contractors use cheap pre-fabricated gates mass produced by large companies, making it impossible to match a slope in the terrain, causing it to look awkward and out of place. Many contractors who do custom fabricate their own gates do not build them with the proper bracing, which can cause serious issues with the longevity of the gate. From a thirty-foot high chain link slide gate reaching to the ceiling of a shipping warehouse and weighing thousands of pounds, to a simple four-foot walk gate leading to your backyard, our goal is to fabricate and install the highest quality and longest lasting chain link gates.
Average Lifetime Expectancy: 35-40 years.
Warranty Coverage: 2-years
Steel Framed Gates
Our steel framed gates are built with durability in mind. We start with 1 5/8 round or 1 ó square heavy gauge tubing, and bolt on 2×4 cedar or pressure treated rails. The steel frames are built to last at least two fence lifetimes making them extremely cost effective.
Average Lifetime Expectancy: 15-20 years.
Our welders and production managers are highly experienced in iron fabrication, and the gates they build are second to none in the industry. Proper architecture is key in the production and installation of an iron gate. From the hinge post to the latching mechanism, we take great pride in the artistic design and structural integrity that we invest in all of our gates.
Average Lifetime Expectancy: 15 years. (It is imperative that iron be repainted every five years to reach its full lifetime expectancy)
PRODUCT MAINTENANCE TIPS
While a fence can hold up for quite a while without any care or attention, we advise that you read over these tips to understand how to properly care for your fence. It is necessary that these guidelines be followed to ensure your fence will achieve its full lifetime potential. Our cedar, galvanized, and painted steel products are fabricated and installed to last, however, there is an expiration date on all materials.
The date your fence expires is subject to 3 main things:
1.) Materials and Workmanship-These two factors are completely under the control and liability of Rustic Fence, we take full responsibility for the usage of improper workmanship or any sub-standard materials.
2.) Surrounding Environment- There are two main sources of decay in a fence: Water/moisture and extreme heat (mainly sunlight). It is impossible to completely avoid the effects of either of these elements, but preventative measures can be taken to minimize these effects. Our salesman can work with you to foresee any potential problems concerning your fences environment and how to prevent or solve them.
3.) Maintenance- After the construction of the fence is completed, now the care of that fence is ultimately in the hands of the owner of that fence. Here are the main issues that may arise and some solutions to prevent or minimize their occurrence:
• Warping and Splitting Wood Products All wood warps and splits to a certain degree, it is an inevitable attribute of the product. Extreme heat amplifies this natural occurrence. Pressure treated pine tends to warp a great deal more than cedar but is a cheaper alternative with the same life expectancy. For this reason, we offer cedar rails as an alternative for those who might have an issue with the look of warped rails. Our cedar rails carry the same warranty as our pressure treated rails. Solution: Proper shade is the only thing that can help solve this problem, however, because providing shade for a fence is not a cost-effective solution, we can only recommend to our customers a fence made of material that can withstand extreme heat better than wood. Consult your salesman about these other alternatives.
• Paint Maintenance Iron fences should, in the proper environment, last at least 30 years. Recoating your iron fence with quality paint is an essential step that must be taken to ensure an iron fence reaches this full lifetime expectancy. Rustic fence can refer a painter we trust to take care of our customers painting needs. Solution: Repainting an iron fence every 5 to 10 years, depending on its environment, will give it the protection it needs.
• Post Shifting Extreme post shifting is not a common issue, but all post can shift to small degree. In the extreme heat of the Texas summer the earth can contract causing the dirt around your posts to pull back, allowing for a gap between the concrete and the surrounding earth, causing your posts to lean, wobble or shift. There are numerous other ways for soil to shift, many of which can simply not be foreseen. Solution: Watering the soil around your posts at least twice a week will help the dirt remain moist, causing the dry dirt to maintain its stability and better support the posts. Keeping the areas surrounding your post covered in grass is another curtail factor in maintaining the moisture content and stability of your soil. It is particularly important that the soil is properly maintained around hinge and latch posts for all types of gates, as the slightest post movement can prevent the gate from working properly.
• Lawn Sprinklers Sprinkler heads that are spraying directly on a fence can cause discoloration and decay on wood fences, and premature rusting and corrosion on metal fences. Solution: We strongly recommend that our customers run their sprinkler systems after a new fence installation to make sure that no heads are spraying directly on the fence. Hire an irrigation specialist to redirect the spray direction of the heads if necessary.
• Standing Water Around Posts The constant presence of moisture at the base of posts can cause them to rust and corrode prematurely. Soppy soil can also make posts lean or sink into the ground. Solution: If your dirt has poor drainage, or your fence is in an area where water tends to stand for whatever reason, we suggest you consult an irrigation or landscape specialist to find a drainage solution. Proper drainage will help to ensure that your fence lasts through its full lifetime expectancy.
• Pools Most pool water contains corrosive chemicals that can deteriorate paint and corrode steel faster than regular water. Solution: Making sure to properly prep and repaint pool fences as soon as the original paint begins to show signs of corrosion is especially crucial to ensure it lasts its full lifetime expectancy.
• Fading Paint All paint fades over time, extreme heat due to direct exposure to sunlight speeds up this process. It may take a fence that is installed in shade twice as long as a fence in direct sunlight to fade considerably. Solution: The only solution to this problem is to repaint the fence that is in direct sunlight more often than the one installed in the shade.
• Growth of Vegetation on Fences On iron fences vegetation can rub off paint, and the moisture it retains can cause premature rusting and corrosion to occur. On wood fences vegetation can cause the wood to rot prematurely, and trees and vines can actually separate the fence’s assembled materials from each other. Solution: Keep any sort of vegetation from growing on or even touching any type of fencing material. Also keep soil from having direct contact with fencing material. Keep dirt from building up against any fence product, the moisture retained by soil can cause premature rotting, rust, and corrosion. This is especially important with iron fences